Nike is the leading corporation in the world for sportswear products and apparel.
The requirement for Nike was to share research that would enable them to create the optimum customer experience and integrate new innovations of payments and technology into their operations. This involved creating a detailed end-to-end customer experience journey for every aspect of their lives utilising omni-channel methods of innovation.
Areas covered within this case study:
Strategic design
Customer experience (CX)
User experience (UX)
Service design
Business consulting
Graphic and user interface design
The process shown is part of a larger process and only a selected amount of work can be shown here, to find out more you can get in contact below.